Support

Write to support@survivorsouls.com. Tell us your phone model, the game version (Settings shows it at the bottom) and, if you have one, your Player ID (Settings > Player ID > COPY). We answer within a few days.

Keep and restore your progress

• Your progress is saved on the phone and, when cloud save is on, in your game account.
• To move it to a new phone, link your Apple or Google account in Settings before you change phones. Then open the game on the new phone and link the same account.

Purchases

• Purchases go through the App Store or Google Play. If something you bought did not arrive, restart the game while online.
• Refunds: Apple and Google decide refunds. Ask them at reportaproblem.apple.com or in your Google Play order history.

Delete your account and data

• In the game: Settings > Delete account (two taps to confirm).
• Without the app: use the account deletion form.
• Privacy questions: privacy@survivorsouls.com. See the privacy policy.