Privacy policy

Last updated: 20 October 2026. Kept in sync with the game's privacy labels (Docs/PRIVACY_LABELS.md).

Survivor Souls ("the game") is made by an independent developer. This page tells you what data the game collects, why, who receives it, how long it is kept and how you can delete it. Questions: privacy@survivorsouls.com.

Who the game is for

The game is for players aged 13 and older. It is not directed at children. We do not knowingly collect data from children under 13. If you think a child gave us data, write to us and we delete it.

Data the game collects

Data	Service	Why	Linked to you
Game events (runs, Chambers, bosses, skills, chests, menus), game version, platform, a random install id	Unity Analytics (Unity Gaming Services)	To see how the game is played and to fix balance and bugs	No
Purchase history (product, price, transaction id)	Unity IAP, Apple App Store, Google Play Billing; Unity Analytics	To give you what you bought and to restore it	No
Player id of your cloud save, your saved progress, the link to your Apple or Google account if you link it	Unity Authentication and Cloud Save (Unity Gaming Services)	To keep your progress safe and move it to a new phone	Yes (your game account)
Advertising id (IDFA on iPhone only if you allow tracking; Google advertising id on Android), device data, coarse location from your IP address, ad interactions	Unity LevelPlay and its ad networks (for example Google AdMob)	To show the rewarded video ads you choose to watch, to measure them and, if you allow it, to show ads that fit you	Used for tracking only with your consent

The game does not collect your name, contacts, photos, precise location, health data or crash logs.

Your choices

Consent (EEA, UK, Switzerland): on first start the game asks if you allow ads that fit you and usage data. Change it at any time in Settings > Privacy choices. If you say no, ads are not personalized and no usage data is sent.
iPhone tracking: the game asks for permission (App Tracking Transparency) before the advertising id is used. Change it in iOS Settings > Privacy & Security > Tracking.
Share usage data: Settings > Share usage data turns analytics off. Then no event is sent.
Ads: rewarded ads play only when you tap to watch one.

Who receives data

Unity Technologies (analytics, accounts, cloud save, purchases, LevelPlay ad mediation), Apple and Google (purchases, sign-in), and the ad networks that LevelPlay uses. Each processes data under its own privacy policy. We do not sell your personal data. We share the advertising id with ad networks only as described above.

How long data is kept

Analytics events: up to 13 months in Unity Analytics, then deleted or aggregated.
Cloud save and account: until you delete your account.
Purchase records: as long as the stores and the law require.
Deletion requests sent through this site: up to 12 months after the request is done.
Launch list e-mails: until the launch e-mail has gone out, or until you ask us to remove yours.

Delete your data

In the game: Settings > Delete account. This deletes your cloud save, your game account and your progress on the phone, and asks Unity Analytics to delete your usage data. Without the app: use the account deletion form. We finish requests within 30 days. Purchases already made are not refunded.

This website

This site sets no cookies and has no trackers or analytics. It stores data only when you send the account deletion form (player id, account type, e-mail, note) or join the launch list (below). Both forms use Cloudflare Turnstile to stop bots; Cloudflare processes your IP address for this. A hashed copy of your IP address is kept for one hour to limit abuse.

Launch list

When you leave your e-mail on the home page, we store the address, the phone you picked (iPhone or Android, if you picked one) and the time you signed up, in our Cloudflare database. We use it only to send you one e-mail when Survivor Souls launches. We do not share or sell it, and it is not linked to your game account. We delete the list after the launch e-mail has gone out. To be removed earlier, write to support@survivorsouls.com from that address.

Your rights

Depending on where you live (for example under the GDPR, UK GDPR or the CCPA), you can ask to see, correct, delete or move your data, and you can object to its use. Write to privacy@survivorsouls.com. You can also complain to your local data protection authority.

Security

All data goes over encrypted connections (HTTPS). The services store it on their own secured systems.

Changes

When this policy changes, the date at the top changes. Big changes are also shown in the game.